"Do what you do best, and outsource the rest” – Peter F. Drucker

Outsourcing has become a globally accepted best practice that allows businesses to compete with others in the market.  The IT Global Outsourcing market segment is projected to reach a revenue of $359,462.8m in 2021 and is predicted to increase at a CAGR of 8.77% by 2026, according to Statista.

Businesses that have yet to explore business process outsourcing (BPO) may be missing out on crucial benefits. The business world has transcended all boundaries since the pandemic outbreak and the concept of “Work from Anywhere” has introduced so much competition for skilled resources that strategies like outsourcing emerge ever brighter as a suitable solution for sustaining businesses 

Pakistan with its financial viability, skilled workforce, and growing technological infrastructure possesses all the elements that make this impressive geography a perfect candidate for outsourcing. 

 

Index The Rise of Pakistan's Outsourcing Industry Growing Infrastructure and Technological Advancements Currency Comparison: Leveraging Pakistan's Competitive Edge Harnessing Pakistan’s Skilled Workforce Compliance and Security: Ensuring Global Standards Conclusion

 

The Rise of Pakistan's Outsourcing Industry 

Pakistan's future is bright, fueled by a massive 85.78 million strong working-age population – a statistic highlighted by the World Economic Forum's Future of Jobs Report, coupled with an immense pool of talent, offers incredible opportunities for innovation and growth. 

Increasingly, Pakistan has been ranked among the top digital hub destinations by a Kearney 2019 report, surpassing its well-established Asian outsourcers like India, China, and the Philippines in terms of financial viability and skilled labour availability. Offshore outsourcing to Pakistan can be the value-added key differentiator for global businesses when choosing an Asian Outsourcing destination in 2024. 

Growing Infrastructure and Technological Advancements 

Pakistan is at the top of the list of countries where no stone has been left unturned in the adoption of innovative technologies. From artificial intelligence, machine learning, and cloud computing to the Internet of Things, 5G wireless networks, and data science, the infrastructure of technology is expanding exponentially. It serves almost all industries with the most suitable software solutions that play a big role in introducing digital inclusion.  

Major cities like Lahore, Karachi, and Islamabad are home to Pakistan’s largest tech outsourcing companies. These hubs attract top talent from the country, ensuring that international clients receive the best possible service. One of the fastest-growing sectors within Pakistan's outsourcing industry is Business Process Outsourcing (BPO), which covers a wide range of back-office functions such as customer service, data entry, human resource management, and accounting. Companies like Check Xperts are at the forefront of this growth, providing robust HR outsourcing solutions supported by a talented and trained workforce.  

Currency Comparison: Leveraging Pakistan's Competitive Edge

Pakistan's official currency, the Pakistani Rupee (PKR), plays a pivotal role in making the country an attractive outsourcing destination. Due to the low exchange rate, foreign companies can access skilled labour at very low costs compared to their Asian counterparts. For example:

• 1 US Dollar = 284.7 PKR
• 1 Euro = 310.10 PKR
• 1 Pound = 356.79 PKR

This substantial currency difference means that businesses outsourcing to Pakistan can achieve considerable cost savings. These savings can be reinvested into other critical areas of the business, allowing room for growth and further collaboration. This model not only benefits offshore companies by providing a cost-effective solution for their labour needs but also encourages job creation in Pakistan, contributing to global economic development. 

Harnessing Pakistan’s Skilled Workforce

Pakistan has a strong advantage in its skilled and English-speaking workforce. Many young, educated professionals in the country are fluent in English, making Pakistan a desirable destination for outsourcing services like customer support and background verification. The country's cultural diversity further enhances this strength, with many professionals being multilingual, enabling them to connect with clients across the globe.

Take, for example, an incident at a leading outsourcing company in Pakistan. One of the agents received a call from a customer in the USA regarding a health insurance policy. The call was initially frustrating as the customer struggled to communicate. However, the agent quickly recognized the customer’s Sindhi accent—a regional language in Pakistan. Seamlessly switching to Sindhi, the agent transformed what could have been a tense interaction into a positive experience. The customer, pleasantly surprised, felt an instant connection, and the matter was resolved amicably.

This incident highlights not only the linguistic versatility of Pakistan's workforce but also their cultural adaptability, making them incredibly effective in global outsourcing roles.    

Compliance and Security: Ensuring Global Standards  

In an increasingly interconnected world, how can businesses ensure that their operations align with global compliance standards while maintaining security? Compliance isn’t just about ticking boxes, it’s about safeguarding your business and reputation in a complex international landscape. For companies outsourcing services to countries like Pakistan, ensuring adherence to global standards is crucial. But how do you achieve this without compromising on efficiency?

Take the example of a multinational corporation that partnered with Check Xperts for their background verification needs. With operations across various countries, the corporation needed to navigate diverse compliance requirements, including GDPR in Europe and FCRA in the United States. By leveraging Check Xperts’ expertise and their ISO 27001 certification, the corporation was able to seamlessly conduct background checks that met the stringent compliance standards of each region.

This case highlights how when outsourcing in Pakistan, it is crucial to connect with a reputable provider like Check Xperts, which can help businesses manage global compliance challenges effectively, maintaining both security and trust. After all, in today’s global economy, why settle for anything less than excellence?

Conclusion

Pakistan stands out as a premier outsourcing destination due to its talented human workforce, cultural compatibility, and adherence to global compliance standards. The country's professionals are not only skilled but also deeply committed to delivering high-quality results that meet international benchmarks.   

Companies like Check Xperts in Pakistan exemplify this, offering exceptional background check services that empower businesses to make informed hiring decisions with confidence. With access to global databases and a comprehensive understanding of industry standards, Check Xperts ensures that a company’s workforce is not only skilled but also trustworthy. For businesses aiming to enhance operations while upholding the highest standards of quality and compliance, outsourcing to Pakistan through a trusted partner like Check Xperts stands out as a smart choice.